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BUYER'S OBLIGATIONS
The consumer agrees, once concluded the procedure of purchase "online" to handle the press and keep the present general conditions, which, however, has already seen and accepted prior to purchase, and the specifications of the subject product of 'purchase, and this in order to fully satisfy the conditions laid down in Articles. 3:04 DECR. Legislative. n ° 185/1999.
It is strictly prohibited to enter false and / or in the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications; the personal data and e-mail must be their only real personal data and not some other person, or fantasy. It is expressly forbidden to make multiple registrations of the same person or enter data of third persons.
Bettineschi Light reserves the right to prosecute any violation or abuse, and for the protection of all consumers. Compiling the registry card in the registration process the customer authorizes Bettineschi Light to provide him with the procedure for the execution of this contract and the subsequent communications; Customer also authorizes Bettineschi Light to communicate non-sensitive personal data (address, phone number) to carriers and / or forwarding agents used for the delivery of goods purchased in order to allow the procedures necessary for delivery.


RIGHT OF WITHDRAWAL

They are excluded from the right to cancel purchases made by retailers, companies and / or individuals (professionals) acting for purposes relating to his trade.
And 'applicable to goods purchased, the shipping charges are not refundable.
And 'necessary to send a registered letter with return receipt within 10 days to: Bettineschi Light and C. s.n.c. Via Nazionale, 32-25050 - Piamborno (BS) indicating the order number and description of the product which they will exercise the right of withdrawal.
After authorization to return and receipt of the same, Bettineschi Light will monitor the product. The product must be intact, in its original packaging, with no written, adhesives, scotch etc .. complete with all its components / accessories and packaging content originally. The lack / failure of any package contents makes it impossible to exercise the right of withdrawal.
Transport costs of return are borne by the consumer, they are not accept returns at the expense of Bettineschi Light ..
The expedition is under full responsibility of the consumer, in the event of damage to the product during transport, communication will be made to the consumer, who will have to provide at its expense to the withdrawal of the same no later than 30 days after that period, the product will be disposed of .
For products from non-EU countries the transport costs, VAT and customs clearance are borne by the consumer. Requests for products not available on our site, but specifically ordered not exercise their right of withdrawal.
Once verified that the returned product is completely intact in all its parts will be returned to the customer the purchase price (excluding shipping charges) by crediting the amount as specified by the customer.


WARRANTY ON PRODUCTS
All products sold by Stilluce-store.com are covered by the manufacturer's standard warranty and 24-month warranty for defects, according to D.Lgs. N. 206 of 6 September 2005. The manufacturer's standard warranty is provided as explained in the documentation inside the product packaging. The guarantee of 24 months under the Legislative Decree. N. 206 of 6 September 2005 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation. This warranty is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, Bettineschi Light will the restoration of conformity by repair / replacement. In the event that, for whatever reason, it was not possible to return the product warranty (repaired or replaced), stilluce-store.com will proceed at its own discretion to refund the amount paid. If, following inspection by an Authorized Service Center, the defect should not be a lack of conformity pursuant to Legislative Decree. N. 206 of 6 September 2005 the customer will be charged for any costs of verification and recovery required from authorized, as well as any transport costs, if incurred by Bettineschi Light. The order confirmation sent by e-mail at the time of purchase, after the payment, shall prevail for the guarantee of products.



CONTRACT TERMINATION AND EXPRESS TERMINATION
Bettineschi Light has the power to terminate the contract by simply informing the customer with adequate and justified reasons; In this case, the customer shall only be entitled to a refund of the amount already paid, to the exclusion of any further damage or compensation. The regular fulfillment of the obligations assumed by the customer and indicated in the "Obligations" as well as the successful and timely payment for the goods purchased are essential so that, by express agreement, the possible default by the customer also has a only one of those bonds will determine the resolution of contract law ex art.1456 cc, without any judicial decision, subject to the right to Bettineschi light to sue for damages.

COMPLAINTS
We devote to our customers our highest attention.
If you are not satisfied with the high quality standards we set for ourselves, we wish that we communicate it. The feedback provided by you gives us the opportunity to continue to improve our products and services.
In order to resolve the complaint as quickly as possible, please attach the details of all the contact details and any other information deemed relevant in the context of the complaint.

You can write directly to the following address:
info@bettineschiluce.it

 
Please indicate:
- Name, number / phone including area code
- Order number (in case of reference to an order)
- A clear description of the complaint
- Details about what you want to be done to resolve the issue


JURISDICTION
Any dispute regarding the application, execution, interpretation and violation of purchase contracts stipulated "online" via the Stilluce-store.com web site is subject to Italian jurisdiction; these general conditions are reported, although not expressly referred to therein, in conjunction with the Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between the parties relating to this contract shall be referred exclusively to the Court of Milan (Italy), subject to any mandatory provisions of Decree hole. N. 206 of 6 September 2005, to the extent applicable.