Shipping and returns
Your pack shipment
Shipments are made using fast and secure BRT express mail, DHL At the time of shipping will be 'emailed the number neck ID for the monitoprarare percorco stepping up all'arrvio at their destination, the type of products offered requires us high levels of safety. Special procedures specifically developed for this sector allow us to make really safe delivery. The estimated delivery time sono12 / 24 hours for Italy (by truck), 3/5 days European communities (by truck). Shipments are made every day the next day that the product is delivered to us by the manufacturer, except Saturdays and Sundays. The couriers also deliver from Monday to Friday. The products are controlled, are used special packaging to minimize the possibility of breakage.
Upon delivery of the goods the customer is required to check: that the number of packages delivered is as specified in the confirmation email delivery, the packaging is intact and not altered even in the closing strip. In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery by adding the words "subject to control GOODS" on the delivery document received by courier or by another operator.
Unless it is specifically this statement the firm Bettineschi Light will not be responsible for damage caused by the carrier. The customer then must report eventualidanni within 7 (seven) days from receipt of goods.
The cost of transport is fixed for each single package, for what concerns disadvantaged area or islands and Venice city there will be 'a visible surcharge on check-in. OVER € 199.00 SHIPPING WILL 'free bottles (Italy). We advise you to group your items in one order. We can not group two distinct orders placed separately, and each of it will be shipping charges apply. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
RIGHT OF WITHDRAWAL
They are excluded from the right to cancel purchases made by retailers, companies and / or individuals (professionals) acting for purposes relating to his trade.
And 'applicable to goods purchased, the shipping charges are not refundable.
And 'necessary to send a registered letter with return receipt within 10 days to: Bettineschi Light s.n.c. Via Nazionale, 32-25052 - Piancogno (BS) indicating the order number and description of the product which they will exercise the right of withdrawal.
After authorization to return and receipt of the same, Bettineschi Light will monitor the product. The product must be intact, in its original packaging, with no written, adhesives, scotch etc .. complete with all its components / accessories and packaging content originally. The lack / failure of any package contents makes it impossible to exercise the right of withdrawal.
Transport costs of return are borne by the consumer, they are not accept returns at the expense of Bettineschi Light.
The expedition is under full responsibility of the consumer, in the event of damage to the product during transport, communication will be made to the consumer, who will have to provide at its expense to the withdrawal of the same no later than 30 days after that period, the product will be disposed of .
For products from non-EU countries the transport costs, VAT and customs clearance are borne by the consumer. Requests for products not available on our site, but specifically ordered not exercise their right of withdrawal.
Once verified that the returned product is completely intact in all its parts will be returned to the customer the purchase price (excluding shipping charges) by crediting the amount as specified by the customer.